Refund policy
Returns & Refunds
We want your Zenbotanique ritual to feel right. If a product purchased directly from zenbotanique.com isn't quite right for you, you may request a return within 30 calendar days of delivery.
Eligible Returns
Skincare and personal care products may be returned unopened or gently used, provided approximately 70% or more of the product remains. Non-consumable beauty and wellness tools or accessories may be returned new or gently used, provided they are clean, intact, and free from cracks, chips, breakage, or other damage caused by misuse.
Consumable Items (Matcha, Teas & Food Products)
Matcha, teas, and other consumable items may be returned within 30 calendar days of delivery only if they are unopened, unused, and in their original packaging. For hygiene and food-safety reasons, opened consumables cannot be returned for change of mind.
If an opened consumable arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund at no additional cost.
Free gifts and samples are not returnable on their own; they are included as a courtesy with qualifying orders.
Home Goods & Tools (e.g., Rattan Table Lamp)
Home goods and décor items, including lamps, may be returned within 30 calendar days of delivery if they are unused, undamaged, and in their original packaging.
Items must be packed carefully to avoid transit damage; damage caused by improper packing or misuse is not eligible for return.
Return shipping for change-of-mind returns is at the buyer's expense. We can provide a prepaid U.S. return label for an $8 fee, deducted from your refund. Original shipping charges are non-refundable.
Damaged, defective, or incorrect home goods reported within 7 days of delivery will be replaced or refunded at no additional shipping cost.
Return Shipping
For if you simply change your mind, we can provide a prepaid U.S. return label for an $8 fee, deducted from your refund. Original shipping charges are non-refundable. Orders that originally qualified for free shipping will not be retroactively charged the outbound shipping cost.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos. If the issue is confirmed, we will arrange a replacement or refund at no additional shipping cost.
What Cannot Be Returned
- Opened consumable items (hygiene / food safety)
- Items damaged by misuse, improper packing, or normal wear
- Free gifts and samples
Bundles
Bundle items may be returned individually if they otherwise meet our return requirements. Refunds for individual bundle items are based on the discounted value allocated to that item in the bundle, not the full standalone retail price.
Refund Timing
Once your return is received and approved, refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may require additional time to post the credit.
Final Sale and Third-Party Purchases
Gift cards and items clearly marked Final Sale are not eligible for return, except where required by law or in the case of a confirmed product defect. Products purchased from an authorized retailer must be returned to the original place of purchase under that retailer’s policy.
Before Sending a Return
Please contact Customer Care before mailing a return. Returns sent without authorization may be delayed. We recommend using the prepaid label we provide or another trackable shipping method.
Questions? Contact us at support@zenbotanique.com.